Today was a typical Thursday, except I had to stay in for the most worthless Lunch and Learn ever (and I mean, EVER). I should have skipped, but the summary claimed to be something I needed to hear…but it wasn’t. *GRR*
oh well, Sushi tomorrow, so that’ll make up for it.
Finally got past the 7th star in Katamari Damacy.
Need to finish some SQL Queries on the phone log stuff tomorrow. I think I can identify both outbound and inbound calls now – it’s just a question of weeding out the crap – like internal calls and voicemail checks. once I get that done, I can start working on avg. time per call – giving us a good idea of the effective reps are really the ones making the most calls or not….